Privacy Policy

1. Introduction

Ice And Snow Media Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from thehealthspanhome.com.

Store & Operator: The Healthspan Home (thehealthspanhome.com) is operated by Ice And Snow Media Inc. — a corporation registered in Ontario, Canada, doing business as The Healthspan Home. Ice And Snow Media Inc. is the seller of record for all purchases made on this website and is your sole point of contact for all privacy-related inquiries.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

📦 Fulfillment & Business Model Disclosure

The Healthspan Home is an independent online retailer operated by Ice And Snow Media Inc. We are not a manufacturer. Products are curated and sourced from trusted third-party U.S.-based suppliers and manufacturers. We do not stock, handle, or ship products from our own facilities.

How Your Order Is Fulfilled: When you place an order, it is transmitted to our U.S.-based supplier or manufacturer partner, who fulfills and ships the order directly to your delivery address on our behalf. Ice And Snow Media Inc. acts as the seller of record and is your point of contact for all order inquiries, returns, and support.

Data Sharing with Fulfillment Partners: To complete your order, we share necessary information — including your name, shipping address, phone number, and order details — with our U.S.-based fulfillment partners solely for the purpose of processing and delivering your order. These partners are contractually required to protect your information and are not authorized to use it for any other purpose.

2. Definitions and Key Terms

• Cookie: A small piece of data stored by your web browser, used to identify your browser, provide analytics, and remember information such as language preferences or login details.
• Company: When this policy mentions "Company," "we," "us," or "our," it refers to Ice And Snow Media Inc., a corporation registered in Ontario, Canada, responsible for your information under this Privacy Policy.
• Country: The country where Ice And Snow Media Inc. is registered — Canada.
• Device: Any internet-connected device (phone, tablet, computer, etc.) used to access thehealthspanhome.com.
• IP Address: A unique number assigned to every device connected to the Internet, typically assigned in geographic blocks.
• Personal Data: Any information that directly or indirectly allows for the identification of a natural person.
• Fulfillment Partner: A U.S.-based third-party supplier or manufacturer that stocks, packages, and ships products directly to customers on behalf of Ice And Snow Media Inc. / The Healthspan Home. Ice And Snow Media Inc. does not operate its own warehouse or shipping facilities.
• Service: The website and services provided by Ice And Snow Media Inc. through thehealthspanhome.com.
• Third-Party Service: External service providers, analytics platforms, advertising partners, or payment processors that support our operations.
• Website: thehealthspanhome.com, accessible at https://thehealthspanhome.com.
• You: Any person who visits or uses our Service, including customers who make purchases from the website.

3. Information We Collect

We collect information from you when you visit our website, place an order, subscribe to our newsletter, contact customer support, respond to a survey, or fill out a form.

Information You Provide Directly:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order and transaction details
• Customer support communications

Information Collected Automatically:

• IP address and approximate location
• Browser type and device information
• Pages visited, actions taken, and time spent on the site
• Referring and exit pages, timestamps
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process transactions, payments, refunds, and fulfill purchases — including transmitting your order and shipping details to our U.S.-based fulfillment partners who ship products directly to you on our behalf.
• Customer Support: To respond to your inquiries, requests, and support needs.
• Order Communications: To send order confirmations, shipping updates, and service-related messages.
• Website Improvement: To operate, maintain, and improve our website and user experience.
• Personalization: To tailor content and product recommendations based on your browsing behavior.
• Fraud Prevention & Security: To detect, prevent, and investigate fraud, security issues, and prohibited activities.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Marketing (with consent): To send promotional communications where you have opted in. You may unsubscribe at any time.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Fulfillment Partners (Suppliers & Manufacturers): Because The Healthspan Home operates as a direct-to-consumer retailer sourcing products from third-party U.S.-based suppliers and manufacturers, we share necessary order information — including your name, shipping address, phone number, and order details — with the applicable fulfillment partner to process and ship your order. These partners are contractually required to protect your information and use it solely for order fulfillment, shipping, delivery coordination, returns processing, and warranty support.
• Service Providers: Trusted third parties that help us operate our website, process payments, provide analytics, deliver communications, or provide customer support. These parties are required to protect your information and use it only for the services they provide to us.
• Payment Processors: Payment information is handled directly by our payment gateway providers (e.g., Shopify Payments, PayPal) and is subject to their respective privacy policies and security standards.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, court order, or valid requests by public authorities, or to protect our rights, safety, and property.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

• What Are Cookies: Small data files stored on your device that help us recognize your browser and remember your preferences.
• How We Use Them: To improve your experience, remember preferences, provide analytics, support marketing, and understand how you interact with our Service.
• Managing Cookies: You can instruct your browser to refuse all cookies or alert you when a cookie is being sent. Note that disabling cookies may affect the functionality of certain parts of our website.

7. Data Security

We implement industry-standard security measures to protect your personal information:

• Secure Transmission: All sensitive information is transmitted via SSL (Secure Socket Layer) encryption.
• Payment Security: Payment information is handled by PCI-compliant payment processors and is not stored on our servers.
• Access Controls: Personal information is accessible only to authorized personnel with a legitimate need to access it.

While we take reasonable steps to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy — including to process transactions, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Ice And Snow Media Inc. is based in Canada. When you place an order, your information may be transferred to and processed in the United States by our U.S.-based fulfillment partners, payment processors, and service providers. By using our Service, you consent to the transfer of your information to countries outside your jurisdiction, including Canada and the United States, where data protection laws may differ from those in your location.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Restrict Processing: Request that we limit how we use your information.
• Object to Processing: Object to our processing of your personal information for certain purposes.
• Data Portability: Request that we transfer your data to another organization, where technically feasible.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at support@thehealthspanhome.com. We will respond within a reasonable timeframe and in accordance with applicable law.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services not owned or controlled by Ice And Snow Media Inc. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Your continued use of our Service after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@thehealthspanhome.com
• Phone: 888-404-3870
• Address: Ice And Snow Media Inc., 18 King St East, Suite 1400, Toronto, ON M5C 1C4, Canada
• Hours: Monday to Friday, 9 AM – 5 PM EST