Shipping Policy

1. Introduction

This Shipping Policy explains how orders placed on thehealthspanhome.com are processed, fulfilled, and delivered.

Store & Operator: The Healthspan Home (thehealthspanhome.com) is operated by Ice And Snow Media Inc. — a corporation registered in Ontario, Canada, doing business as The Healthspan Home. Ice And Snow Media Inc. is the seller of record for all purchases made on this website and is your sole point of contact for all shipping inquiries, order issues, and customer support.

Sales & Shipping Region: We sell and ship only to customers in the United States. Orders are fulfilled and shipped directly by our network of U.S.-based suppliers and manufacturers on our behalf.

📦 Fulfillment & Business Model Disclosure

The Healthspan Home is an independent online retailer operated by Ice And Snow Media Inc. We are not a manufacturer. Products are curated and sourced from trusted third-party U.S.-based suppliers and manufacturers. We do not stock, handle, or ship products from our own facilities.

Direct from Supplier to Consumer: When you place an order, it is transmitted to our U.S.-based supplier or manufacturer partner, who fulfills and ships the order directly to your delivery address on our behalf. Ice And Snow Media Inc. acts as the seller of record and is your point of contact for all order inquiries, shipping questions, returns, and support. To complete your order, we share necessary information (such as your name, shipping address, phone number, and order details) with our fulfillment partners solely for the purpose of fulfilling your order.

Because orders ship directly from our U.S.-based supplier or manufacturer partners, approved returns must be shipped to the designated U.S.-based supplier or manufacturer return facility — not to our Canadian business address. Return instructions provided upon approval will include the correct U.S. return address.

2. Shipping Destinations

United States

• We currently ship to addresses within the United States only.
• We do not currently ship to U.S. territories, APO/FPO addresses, or international destinations.
• We may not be able to ship to certain remote areas or addresses that cannot accept standard carrier delivery.
• We do not ship to P.O. boxes if the selected carrier cannot deliver to them. If your order cannot be delivered to a P.O. box, we will contact you to arrange an alternative address.

Future Expansion

We may add additional shipping regions in the future. This page will be updated when new destinations become available.

3. Shipping Costs

• Standard Shipping: Free on all eligible orders shipped within the United States, unless stated otherwise on a product page or at checkout.

All applicable shipping costs are displayed at checkout before you complete your purchase. There are no hidden shipping fees. Applicable taxes may apply at checkout where required by law.

4. Order Processing & Delivery Time

Total delivery time is typically 3 to 9 business days from the time you place your order. This includes order handling time and the carrier's transit time. Business days are Monday through Friday, excluding U.S. federal holidays.

Some products may require additional processing time or ship from different fulfillment locations within our supplier network. If an item requires extra time, the product page or checkout will display an estimated delivery timeframe, which will take precedence over the general estimate above.

⚠️ Please note: Delivery estimates are provided by our U.S.-based fulfillment partners and are not guaranteed. Delays may occur due to carrier capacity, weather, holidays, or other factors outside our control. We will notify you of any significant delays as soon as we are made aware.

5. Shipping Methods & Carriers

Orders are fulfilled and shipped directly by our U.S.-based supplier or manufacturer partners via trusted carriers selected based on the destination, package size, weight, and fulfillment method. Carriers may include:

• USPS (United States Postal Service)
• UPS
• FedEx
• Other regional or specialized carriers as applicable

The carrier used for your specific order is determined by our fulfillment partner and may not be selectable at checkout.

Shipment Tracking

Most shipments include tracking. When your order ships, you will receive a confirmation email with your tracking number and a link to follow your delivery in real time. If tracking is not available for your order, we will notify you.

Shipment Insurance

Some shipments may be insured against loss or damage depending on the carrier and product type. If your order arrives damaged or is lost in transit, contact us immediately and we will assist with a claim or resolution.

6. Order Tracking

After your order ships, you will receive an email with your tracking number and a link to track your delivery. You can also contact us at support@thehealthspanhome.com or 888-404-3870 for an order status update.

7. Delivery Issues

7.1 Delayed or Lost Packages

If your delivery exceeds the estimated window, please:

1. Check your tracking link for the latest carrier update.
2. Allow 1–2 additional business days, as carriers occasionally experience delays.
3. Contact us at support@thehealthspanhome.com or 888-404-3870 and we will assist with a carrier or supplier follow-up and next steps.

7.2 Marked Delivered but Not Received

If your tracking shows "delivered" but you have not received your package:

• Confirm the shipping address on your order confirmation email.
• Check around your property, with neighbors, or with building management.
• Wait 24 hours — carriers occasionally mark packages as delivered prematurely.
• Contact us so we can assist with a carrier trace or claim.

7.3 Damaged Packages

If your order arrives damaged, please act within 48 hours of delivery:

1. Photograph the outer packaging (before opening if possible) and the damaged item.
2. Contact us at support@thehealthspanhome.com with your order number and photos.

We will review the information and coordinate with our fulfillment partner to arrange a replacement, repair, or full refund at no cost to you. See our Return & Refund Policy for full details.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include:

• Your order number
• The name or description of the missing item
• A photo of what was received (if helpful)

We will coordinate with our fulfillment partner to ship the missing item or issue a refund as appropriate.

9. Returns & Refunds

We accept returns within 30 days of delivery for most items, subject to our return conditions. Items must be unused, uninstalled, and in original packaging with all accessories included.

Because products are fulfilled directly by our U.S.-based supplier or manufacturer partners, approved returns must be shipped to the designated U.S.-based supplier or manufacturer return facility — not to our Canadian business address. Return instructions provided upon approval will include the correct U.S. return address.

• Return shipping: Customer's responsibility unless the item is defective, damaged on arrival, or incorrect.
• Restocking fee: 25% of the product price applies to approved non-defective returns.
• Refund timing: Refunds are processed within 7 business days after the return is received and approved.

See our full Return & Refund Policy for complete details.

10. Address Accuracy

Please review your shipping address carefully before completing your purchase. We are not responsible for delays or failed deliveries resulting from an incorrectly entered address.

If a package is returned to our fulfillment partner due to an address issue, we will contact you to arrange reshipment. Additional reshipment fees may apply. If reshipment is not possible, a refund may be issued minus any applicable fees.

11. Contact Us

For any shipping questions, order status inquiries, or delivery issues, please contact our customer service team:

• Email: support@thehealthspanhome.com
• Phone: 888-404-3870
• Address: Ice And Snow Media Inc., 18 King St East, Suite 1400, Toronto, ON M5C 1C4, Canada
• Hours: Monday to Friday, 9 AM – 5 PM EST

12. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect immediately upon posting to this page with an updated effective date. We encourage you to review this page periodically.