Terms of Service

1. Introduction

Welcome to The Healthspan Home, located at thehealthspanhome.com. These Terms of Service ("Terms") govern your access to and use of our website and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

Store & Operator: The Healthspan Home is operated by Ice And Snow Media Inc. ("Company," "we," "our," or "us") — a corporation registered in Ontario, Canada, doing business as The Healthspan Home. Ice And Snow Media Inc. is the seller of record for all purchases made on this website and is your sole point of contact for all order inquiries, returns, and customer support.

Sales & Shipping Region: We sell and ship only to customers in the United States. Orders are fulfilled and shipped directly by our network of U.S.-based suppliers and manufacturers on our behalf.

📦 Fulfillment & Business Model Disclosure

The Healthspan Home is an independent online retailer operated by Ice And Snow Media Inc. We are not a manufacturer. Products are curated and sourced from trusted third-party U.S.-based suppliers and manufacturers. We do not stock, handle, or ship products from our own facilities.

Direct from Supplier to Consumer: When you place an order, it is transmitted to our U.S.-based supplier or manufacturer partner, who fulfills and ships the order directly to your delivery address on our behalf. Ice And Snow Media Inc. acts as the seller of record and is your point of contact for all order inquiries, returns, and support. To complete your order, we share necessary information (such as your name, shipping address, phone number, and order details) with our fulfillment partners solely for the purpose of fulfilling your order.

Because orders are fulfilled through our supplier network, approved returns must be shipped to the designated U.S.-based supplier or manufacturer return facility — not to our Canadian business address. We manage all return and refund communications on your behalf. Return instructions provided upon approval will include the correct U.S. return address.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you may be required to create an account. You agree to provide true, accurate, current, and complete information during registration and to keep your account information up to date.

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account login credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account at support@thehealthspanhome.com.

4. Orders and Payment

4.1 Product Availability

All products listed on the Website are subject to availability. We reserve the right to limit quantities of any products or services we offer. Because products are sourced from third-party U.S.-based suppliers and manufacturers, availability may vary.

4.2 Pricing

Prices are subject to change without notice. We are not liable for any price changes, modifications, or discontinuance of products. All prices are displayed in U.S. dollars (USD).

4.3 Payment Terms

• Accepted Payment Methods: Visa, Mastercard, American Express, PayPal (if enabled at checkout), and other methods displayed at checkout.
• Payment Processing: Payments are processed securely through Shopify's checkout and PCI-compliant payment processing partners. We do not store your full payment card details on our servers.
• Billing Information: You agree to provide current, complete, and accurate billing information for all purchases.

4.4 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, errors in product description or pricing, or suspected fraudulent or unauthorized transactions. If your order is canceled after payment, you will receive a full refund to your original payment method.

5. Shipping and Delivery

5.1 Shipping Policy

Please refer to our Shipping Policy for full details on shipping times, costs, and procedures. Products are shipped directly from our U.S.-based supplier or manufacturer partners to your delivery address on our behalf. Estimated delivery times are provided by our fulfillment partners and are not guaranteed.

5.2 Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title for items purchased pass to you upon delivery to the carrier. If your order is lost or damaged in transit, please contact us immediately at support@thehealthspanhome.com.

6. Returns and Refunds

Please refer to our Return and Refund Policy for full details on returns, exchanges, and refunds. Key points:

• Return window: 30 days from delivery. Damage must be reported within 48 hours of delivery.
• Restocking fee: 25% applies to approved non-defective returns.
• Return shipping: Because products are fulfilled directly by our U.S.-based supplier or manufacturer partners, approved returns must be shipped to the designated U.S.-based supplier or manufacturer return facility — not to our Canadian business address. Return instructions provided upon approval will include the correct return address.

7. Product Information & Health Disclaimer

7.1 Product Descriptions

Product descriptions, images, and specifications on this website are provided by our third-party suppliers and manufacturers and are subject to change without notice. We make reasonable efforts to display accurate product information but do not warrant that descriptions are complete, current, or error-free.

7.2 Health & Wellness Disclaimer

⚕️ The products sold on The Healthspan Home are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product descriptions and any wellness-related claims are for informational purposes only and do not constitute medical advice. Results may vary. Always consult a qualified healthcare provider before making health-related purchasing or lifestyle decisions. Ice And Snow Media Inc. makes no medical claims regarding any product sold on this website.

7.3 Brand Affiliation Disclaimer

The Healthspan Home is not affiliated with, endorsed by, or officially connected to any brand or manufacturer featured on this website unless explicitly stated. All brand names, trademarks, and product names are the property of their respective owners.

8. Intellectual Property Rights

8.1 Ownership

All content on the Website — including text, graphics, logos, images, and software — is the property of Ice And Snow Media Inc. or its content suppliers and is protected by applicable intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes only.

8.3 Restrictions

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission, or use any meta tags or hidden text using our name or trademarks without our written consent.

9. User Content

9.1 Submissions

If you submit or post any content ("User Content") to the Services, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display such content in connection with operating and improving the Services.

9.2 Prohibited Content

You agree not to submit any User Content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or that infringes on any intellectual property or privacy rights of any party.

10. Prohibited Activities

You agree not to:

• Use the Services for any illegal purpose or in violation of any applicable law or regulation.
• Interfere with or disrupt the Services or servers or networks connected to the Services.
• Attempt to gain unauthorized access to any portion of the Services, other accounts, computer systems, or networks connected to the Services.
• Use automated tools (bots, scrapers, crawlers) to access or collect data from the Services without our express written permission.
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Services.

11. Disclaimers and Warranties

11.1 "AS IS" Basis

The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 No Warranty

We do not warrant that the Services will meet your specific requirements, be uninterrupted, timely, secure, or error-free, or that results obtained from use of the Services will be accurate or reliable.

11.3 Third-Party Products

Because products are sourced from third-party suppliers and manufacturers, we do not independently verify all product claims, specifications, or warranties. Any product warranties are provided by the applicable manufacturer and are subject to their terms.

12. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Ice And Snow Media Inc., its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from:

• Your use of or inability to use the Services.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from the Services.
• Any bugs, viruses, or other harmful code transmitted through the Services by any third party.
• Any errors or omissions in product descriptions, pricing, or availability.

Our total liability to you for any claim arising from or related to these Terms or the Services shall not exceed the amount you paid to us for the specific product or service giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ice And Snow Media Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of and access to the Services.
• Your violation of any term of these Terms.
• Your violation of any third-party right, including intellectual property or privacy rights.
• Any content you submit, post, or transmit through the Services.

14. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive.

15. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law provisions. You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Ontario, Canada.

16. Dispute Resolution

16.1 Informal Resolution

If a dispute arises between you and Ice And Snow Media Inc., both parties agree to first attempt to resolve the matter informally. Please contact our support team at support@thehealthspanhome.com within 30 days of the issue arising. We will make a good-faith effort to resolve the dispute within 30 days of receiving your notice.

16.2 Binding Arbitration

If the dispute cannot be resolved informally, both parties agree that the dispute will be settled through binding arbitration in accordance with the rules of the applicable arbitration provider. The arbitration will take place in Ontario, Canada, and the decision of the arbitrator will be final and binding on both parties.

16.3 Class Action Waiver

You agree that any dispute will be resolved on an individual basis and not as part of any class action, consolidated, or representative proceeding.

16.4 Exceptions

Either party may bring a claim in small claims court if eligible, or seek injunctive or other equitable relief for alleged infringement or misuse of intellectual property rights.

17. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting to the Website with an updated effective date. It is your responsibility to review these Terms periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated Terms.

18. Miscellaneous

18.1 Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

18.2 Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and Ice And Snow Media Inc. regarding the Services and supersede any prior agreements.

18.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

19. Contact Information

If you have any questions about these Terms, please contact us:

• Company Name: Ice And Snow Media Inc.
• Store Name: The Healthspan Home
• Address: 18 King St East, Suite 1400, Toronto, ON M5C 1C4, Canada
• Email: support@thehealthspanhome.com
• Phone: 888-404-3870
• Hours: Monday to Friday, 9 AM – 5 PM EST